Momo Business Guides
Collect and track customer payments
Follow payment requests and provider outcomes, check the event history and understand authorized refunds.
News & insights
Fresh perspectives.
Better conversations.
News, ideas, and practical guides for the businesses connecting East Africa.
From the team at Momo Business
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From the journal
Momo Business Guides
Handle customer conversations in the Inbox
Connect an account, reply with context, assign responsibility and follow a customer enquiry through to resolution.
Momo Business Guides
Organize business records with Data tables
Create a service-request table, define useful fields and use records, history and reports in daily work.
Momo Business Guides
Organize contacts for better follow-up
Build useful contact groups, add custom fields and check imports before using your audience in messages or calls.
Momo Business Guides
Review business actions with Approvals
Understand the request, check who must decide and record a clear response before a configured process continues.
Momo Business Guides
Route business calls with IVR and ring groups
Build a clear call journey with team destinations, menu choices, working hours and a tested no-answer fallback.
Momo Business Guides
Run business meetings and review call activity
Create and join a meeting, check available recordings and use Call History to prepare informed follow-up.
Momo Business Guides
Send and monitor SMS and WhatsApp campaigns
Prepare your audience, choose the right sending identity and track a campaign from its first test to delivery results.
Momo Business Guides
Build WhatsApp conversations that keep moving
Create a WhatsApp enquiry menu, collect an order reference, hand customers to your team and test before publishing.
Momo Business Guides
Give callers a warm welcome with AI voice agents
Configure an AI receptionist, test its greeting and instructions, then apply it to your business number.
Momo Business Guides
Use Momo Business with ChatGPT plugins and Claude connectors
Connect your assistant, choose its access, and use Momo Business tools from a conversation with this practical setup guide.
Guides & Tutorials
Bring customer communication into one business workspace
Connect everyday communication with clear responsibilities, useful customer records and tested handovers in Momo Business.
From ideas to action