Usafirishaji — fuatilia mzigo
One number for two audiences: customers track a parcel by waybill, drivers get their own menu the moment the line recognises their number.
Ni halisi
Mtiririko wa ujumbe unaendeshwa na injini ile ile inayohudumia wateja, ndani ya muamala unaotenguliwa. Hakuna ujumbe unaotumwa, hakuna oda inayotengenezwa.
- ✓ Hatua zilizofichwa bado zinafanya kazi — unaona jibu, si jinsi lilivyoandikwa
- ✕ Malipo, SMS na simu hazifanyiki hapa
- ☎ IVR inatembezwa hapa hapa — hakuna laini halisi inayopigwa
Muuzaji ameacha sehemu hii isomeke. Iliyobaki inafunguliwa ukinunua — lakini kila tawi na aina ya hatua inaonekana, ili ujue unachonunua.
A transport line has two kinds of caller and they want opposite things, so the line decides who is ringing before it says a word. A customer enters the waybill, finishes with #, and hears where the parcel is, when it moved and when it is expected — read from your own system. If something is wrong they say so out loud and an AI takes the claim down properly: what, when, which waybill, and what they want done. A driver whose number you have registered skips all of it and gets a three-key menu: accept the next job, report a breakdown straight to operations, or close the shift. Numbers that are neither get the customer menu. Outside working hours the line still takes claims and still puts a breakdown through, because a lorry does not break down between nine and five.